SHIPPING AND RETURNS POLICY
SHIPPING TIME
Orders are processed within 1-2 business days from the date of purchase. Once processed, please allow for an additional 3-7 business days for shipping depending on your location.
SHIPPING RATES
Shipping in Kenya is free for orders above Ksh 10,000. Customers have the option to select their preferred shipping method during checkout.
INTERNATIONAL SHIPPING
We offer international shipping to select countries. International orders maybe be subject to custom fees, import duties, taxes or other charges imposed by the destination country.
DELIVERY ISSUES
In the event of any delivery issues or concerns, please contact hello@mivellasc.com with your order number and we shall assist you as soon as possible.
RETURN AND EXCHANGE POLICY
RETURN ELIGIBILITY
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within 14 days of delivery for an exchange or a full refund. Please note that returned items must be unused, in their original packaging and in the same condition as received.
RETURN PROCESS
To initiate a return or exchange process, please contact our customer service team at info@mivellasc.com with your order number and reason for return. We shall provide you with instructions on how to proceed with the return.
RETURN SHIPPING
Customers are responsible for the return shipping costs unless the return is due to a product defect or an error on our part.
REFUND PROCESS
Once your return is received and inspected, we shall process your refund or exchange within 2-3 business days. Refund will be issued to the original form of payment used for the purchase.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact us immediately upon receipt. We shall arrange for a replacement to be sent to you at no additional cost, or issue a refund if preferred.
If you have any further questions or concerns, do not hesitate to reach out to our customer service team. We appreciate your business and strive to provide you with the best possible shopping experience.